Privacy Policy
The effective date is August 08, 2024.
This Privacy Policy [1] applies to all Users who use the games hosted by LLC FrogsHut [2] on the websites, as well as other services of the Company directly related to the Game.
The Company may have a need to obtain certain information and personal data from Users. In this case, the Company confirms that such information and/or data shall be protected from unauthorized dissemination and/or use subject to the requirements of applicable law and the provisions of this Policy.
The provisions of the Policy apply to all Company Products, including:
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our mobile games that reference the Policy and are available through iOS and Android gaming platforms;
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our websites that link to the Policy;
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Products and applications related to the Games.
1. KEY TERMS AND DEFINITIONS
1.1. Company - FrogsHut LLC (FROGSKHAT, OSOO), legal address: 720005, Kyrgyz Republic, Bishkek, Baitik Baatyr 70 St., off. 606, contact e-mail - info@frogshut.com;
1.2. Game - a computer program, which is a set of features, services and services intended for personal use exclusively for non-commercial entertainment purposes.
1.3. User - any person who uses the game by any means;
1.4. Personal Data - any information that directly or indirectly identifies the User;
1.5. Personal Data Processing - any action (operation) or set of actions (operations) performed with or without the use of automation means with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.
2. WHAT DATA WE PROCESS
In the course of using the Game, including when registering, sending a message, sending a letter and interacting with the Company in any other way, the User may provide the Company with certain information and data that are personal.
Anonymous or anonymized information that we cannot link to your identity does not qualify as Personal Data.
We process data in three main categories:
2.1 Data you provide to us:
2.1.1 Data required for using the Game
This information is necessary for us to properly fulfill our contractual obligations to Users.
Without this information it may not be possible to provide some services:
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User's name, nickname;
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ID of the relevant platform and/or social network.
2.1.2 Data that you provide to us on your own initiative
When you communicate with the Company or use the Game to communicate with the Company, we collect information about your communication as well as other information you provide.
You may choose to provide other information to us, such as when you fill out forms and surveys, send support messages, perform search queries, update or add information to your profile, participate in promotions, and when you use other features of the Game.
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2.2 Data we collect automatically:
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Data about your account and the progress of your use of the Game;
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Your IP address and device identifiers (such as device ID, advertising user ID, MAC address, IMEI code);
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Data about your device, such as device name and operating system, language;
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Data about your exact or approximate location, including by IP address or the GPS sensor on your mobile device, to improve your experience. Most mobile devices allow you to control or disable location features for applications in the settings menu;
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Information about Game or device operating system failures;
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If applicable: Game usage data, such as gameplay data and User interaction with other players within the Game.
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In most cases, we will also create a special ID for you when you use the Game.​
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2.3 Data we receive from third parties
​The Company may collect information, including personal information provided by third parties, or obtain information from other sources and combine it with information we collect through the Game, such as data for analytical purposes. We do not control how or on what basis third parties who provide information about the User process personal data, and any request for information about disclosure of personal information to us should be directed to such third parties.
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data from the platforms on which the Game runs;
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data we receive when you link third-party services (Facebook, Google, etc.) to our Games. The set of information transmitted is determined by those services or your privacy settings on those services;
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data for advertising and analytics to better deliver our Services.
3. WHY WE COLLECT AND STORE INFORMATION
The Company collects and stores only the information that is necessary to provide access and interaction of the User with the Company's Products.
The Company has the right to collect and use information and data for the following purposes:
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to manage the User's account;
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to provide the User with access to the Game;
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to provide the User with additional information and materials;
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to provide the User with access to additional services, including services to which the User has subscribed/confirmed subscription;
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for the operation of the Customer Support Service;
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to modify, supplement and improve the Game;
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to personalize the Services and provide personalized advertising for the User;
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tracking the content you access in connection with the Game and other online behavior;
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to provide, customize and improve our advertisements, the Game and the Services;
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if applicable: to enable communication between Users.
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Information on how you can opt-out of personalized advertisements is available in the "User Rights" section below.
4. WHAT WE DO WITH INFORMATION
4.1. When you use our Products we process information on the terms of the Policy and in accordance with the requirements of applicable law.
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4.2. We disclose information in order to comply with legal requirements or other legal process (e.g., as required by tax and customs authorities, auditors, and when necessary in response to lawful requests by public authorities, including to fulfill security or law enforcement requirements). We also disclose data to protect our rights, property, to prevent harm to life and health, to protect our safety, and to protect the safety of the Products or any other person.
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4.3. The Company has the right to transfer the information provided by the User to third parties in the following cases:
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to provide the User with additional information and services;
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to its contractors, service providers and other third parties who provide services to us and/or on our behalf and who are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it. Such partners process your data only as instructed by and in accordance with the Company, for example for hosting, advertising, performing analytics and fraud prevention;
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the User has consented to such activities;
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where such disclosure is necessary for the administration of justice, execution of a judicial act, act or requirement of a public authority enforceable under applicable law.
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4.4. The Company keeps the User's information and personal data as long as it is necessary for the purposes of the User's use of the Products, provision of services, compliance with legal requirements, as well as execution of relevant court decisions.
5. DATA SECURITY
5.1. We take all necessary legal, organizational and technical measures to protect and respect the confidentiality of data, including against unlawful or accidental access to it, destruction, alteration, blocking, copying, provision, distribution, as well as other unlawful actions in relation to such information and personal data. We take all measures to prevent disclosure or use of information and data in any other way, except as expressly set out in the Policy.
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5.2. The User's personal information is kept confidential, except for cases when the User voluntarily provides information about himself/herself for public access to an unlimited number of persons. When processing Users' personal data, the Company is guided by the norms of applicable legislation.
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5.3. Access to the User's information, including personal data, may be obtained only by employees, consultants and auditors of the Company, who need access to such information to perform their duties, in compliance with the necessary measures to protect the confidentiality of such information.
6. OBTAINING AND USING INFORMATION OBTAINED FROM MINORS
6.1 The Company, acting in good faith, does not knowingly accept or knowingly collect any information and data about persons under the age of consent of their country of residence (location) to use the Products without the consent of their parents or legal representatives.
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6.2 Persons under the specified age may not provide their information and data without the appropriate consent of their parents or other legal representatives.
7. POLICY ACTION AND THIRD PARTY RESOURCES
7.1. The provisions of this Policy apply only to Products under the Company's management (control). At the same time, the Company emphasizes that some Products use hyperlinks and banners belonging to third parties, including those leading to third party websites. The Company does not guarantee the User's compliance with the provisions of this Policy on such sites and is not responsible for the User's disclosure of confidential information and/or personal data on such sites.
8. RIGHTS OF THE USERS
To exercise any right described in this section, User must send an email to info@frogshut.com. Please note that we may ask you to confirm your identity before fulfilling your request.
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8.1 Access and manage your information.
The User has the right to access all his personal information and data stored in the Company's databases, as well as to change it through the Account settings. The User is solely responsible for keeping their personal data up to date.
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8.2 Correction of inaccurate or incomplete data.
Information and data can be changed (updated, supplemented) by the User at any time. You have the right to request that we correct incorrect or incomplete personal data if you cannot change it yourself in your Account.
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8.3. Data Storage and Right to erasure
How long we store your personal information will depend on the purpose for which we originally collected it. We will not store personal information for longer than is necessary for our business or in accordance with legal requirements.
In general, we storage your personal data for the duration of your use of our Products, the period necessary for the proper performance of contractual obligations to you and to comply with applicable law.
If you wish to withdraw your authorization for us to use your information to provide you with access to the Company's services, you may submit a request for deletion of personal data and Account.
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8.4. Withdrawal of consent to data processing and prohibition of data processing
You may withdraw your consent to the processing of personal data provided by you to the Company at any time by changing your Account settings or by sending a message to the Company indicating the consent to be withdrawn.
Please note that the fact of withdrawal of consent does not affect the lawfulness of authorized data processing activities performed prior to the withdrawal.
In addition, the laws of some jurisdictions may give you the right to restrict how we use your personal data, in particular
(i) if you dispute the correctness of your personal data;
(ii) if the processing is unlawful and you do not consent to the erasure of your personal data;
(iii) if we no longer need to use your personal data, but you require the information for claims, rights or legal defense;
(iv) if you have objected to the use of your personal data by us;
(v) if you have objected to the processing of your personal data;
(vi) if you have objected to the use of your personal data by us.
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8.5. Restriction on use
You can request the Company not to use your personal data for certain purposes, even if such use is lawful. If you object to such use, the Company will stop using your personal data for these purposes, provided that we are unable to provide convincing legal evidence of the need for such use.
To do this, you can send a request to: info@frogshut.com
9. CONTACTS
To send requests, questions or complaints in connection with this Privacy Policy, you can contact us by e-mail: info@frogshut.com
10. CHANGES TO THE POLICY AND APPLICABLE LAW
10.1. The Company reserves the right to make changes to this Policy at any time, including taking into account changes in legislation. The new version comes into force from the moment it is posted. If you disagree with the updated Policy, you can delete your account. By continuing to use the Products and not deleting your account, you hereby confirm your acceptance of the updated Privacy Policy.
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10.2. The law of the Kyrgyz Republic shall apply to this Policy and the relations between the User and the Company arising in connection with the application of the Privacy Policy.
[1] Hereinafter referred to as the Policy.
[2] Hereinafter referred to as the Company, We.